Logo du module CRM (Customer Relationship Management) du logiciel MCA Kale

CRM : Customer Relationship Management

A customer relationship management software or CRM is a set of technical tools for capturing, processing and analysing information from customers, suppliers and employees.

Logo description de la gestion de la relation clients du CRM de MCA Kale

CRM (Customer Relationship Management)

Customer Care Features

  • Alert
  • Importation of documents/notes/images
  • Automatic mail sending
  • Automatic SMS sending
  • Planning in a schedule
  • Linked to website, information collection
  • E-mailing
  • Event-based management
  • Transversality with other ERP, CMS documents
Logo description de la gestion de la relation fournisseur du CRM de MCA Kale

SRM (Supplier Relationship Management)

Product and service provider tracking features

  • Alert
  • Importation of documents/notes/images
  • Automatic e-mail sending
  • Automatic SMS sending
  • Scheduling in a delivery planning
  • Event-based management
  • Transversality with other ERP, CMS documents
Logo description de la gestion de la relation employé du CRM de MCA Kale

ERM (Employee Relationship Management)

Employee task management features

  • Alert
  • Importation of documents/notes/images
  • Automatic e-mail sending
  • Automatic SMS sending
  • Planning in a schedule
  • Event-based management
  • Transversality with other ERP, CMS documents
  • Absence and illness management
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Ideal for 1 to 3 users

Our software MCA Colibri :
– Adapted to the needs of artisans or entrepreneurs looking for optimal management, making recurring processes easier for them with automated functionalities.
– Automatic processes save time and provide good visibility.

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Ideal for more than 3 users

Our software MCA Kale :
– Ideal for enterprises having well-defined positions with different levels of access according to user roles.
– More advanced modules such as planning and reporting.

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Specific software by field of activity

Our range of specialised software :
– A more adapted solution for well-defined trades. Come and discover the different softwares and their possible applications.
– Specific modules for each profession covered by a software package

Contact us

Do you have any questions about MCA Concept ?
Would you like additional information about MCA Kale ?
Or simply send us a pertinent remark ?

Please do not hesitate to contact us ! MCA Concept team will take the time to listen to you and respond as soon as possible.

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Postal address

Rue Basse 33
2013 Colombier
T: +41(0)32 841 37 38

Email : info@mca-concept.com

 

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