{"id":7648,"date":"2021-03-10T13:27:57","date_gmt":"2021-03-10T12:27:57","guid":{"rendered":"https:\/\/mca-concept.com\/software-by-profession\/mca-flame-software\/"},"modified":"2026-10-06T17:39:10","modified_gmt":"2026-10-06T15:39:10","slug":"mca-flame-software","status":"publish","type":"page","link":"https:\/\/mca-concept.com\/en\/software-by-profession\/mca-flame-software\/","title":{"rendered":"MCA Flame Software"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section a2z-v2 mz-hero\"><div class=\"et_pb_row_0 et_pb_row et_flex_row\"><div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"mz-hero-grid\"><div class=\"mz-hero-copy\"><div class=\"mz-crumb\"><a href=\"\/en\/secteur-batiment\/\">Construction<\/a> \u00b7 business software<\/div><h1>The solution for <span class=\"mz-accent\">heating and plumbing contractors<\/span><\/h1><p class=\"mz-lead\">MCA Flame schedules your installations, servicing and repairs, with on-site report entry and invoicing of maintenance subscriptions.<\/p><div class=\"mz-ctas\"><a class=\"btn btn-primary btn-lg\" href=\"\/contact\/\">Request a demo<\/a><a class=\"btn btn-ghost btn-lg\" href=\"#avantages\">See the benefits<\/a><\/div><\/div><div class=\"mz-hero-visual\"><img decoding=\"async\" class=\"mz-hero-logo\" src=\"\/wordpress3\/wp-content\/uploads\/2023\/02\/logo-logiciel-interventions-sav-5.png\" alt=\"MCA Flame software\" loading=\"eager\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section a2z-v2 mz-sec mz-sec-alt\" id=\"socle\"><div class=\"et_pb_row_1 et_pb_row et_flex_row\"><div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"mz-usps-grid\"><div class=\"mz-usps-intro\"><h2 class=\"mz-h2\">A common software foundation for every trade<\/h2><p>The MCA-Kal\u00e9 and MCA-Colibri business solutions are built on a common architecture, designed to meet the essential needs of any professional activity, whatever the sector. This foundation is organised around three main families of features: ERP, CRM and CMS, which together cover operational management, customer relations and document production.<\/p><p>Beyond this common foundation, each solution can be enriched with additional modules, specifically developed to meet the particularities of each business sector. With over 100 modules available, MCA-Kale covers a wide range of trades and gives every practice, firm or company a tool perfectly adapted to its specific needs.<\/p><\/div><div class=\"mz-checks\"><div class=\"mz-check rv\"><svg viewBox=\"0 0 26 26\" aria-hidden=\"true\"><circle cx=\"13\" cy=\"13\" r=\"11.5\"\/><path d=\"M8 13.5l3.4 3.4L18 9.5\"\/><\/svg><div><b>Access governance<\/b><span>User and access management makes it possible to steer and secure the whole ERP, CRM, CMS system by organising user accounts, defining custom profiles and controlling access rights. It ensures that each employee only has the features and information matching their role, while guaranteeing full traceability of the actions performed.<\/span><\/div><\/div><div class=\"mz-check rv\"><svg viewBox=\"0 0 26 26\" aria-hidden=\"true\"><circle cx=\"13\" cy=\"13\" r=\"11.5\"\/><path d=\"M8 13.5l3.4 3.4L18 9.5\"\/><\/svg><div><b>The foundation of operational management<\/b><span>The ERP module is the core of the tool, with logistics, invoicing and accounting management. It also includes an HR module dedicated to payroll. This building block, shared by all users, guarantees reliable and centralised management of the company's administrative and financial flows.<\/span><\/div><\/div><div class=\"mz-check rv\"><svg viewBox=\"0 0 26 26\" aria-hidden=\"true\"><circle cx=\"13\" cy=\"13\" r=\"11.5\"\/><path d=\"M8 13.5l3.4 3.4L18 9.5\"\/><\/svg><div><b>Customer relations<\/b><span>The CRM module handles the whole customer relationship: sending e-mails and letters, booking appointments, managing the schedule, sending SMS and newsletters, receiving customer requests, as well as a ticketing system to track requests related to logistics or invoicing.<\/span><\/div><\/div><div class=\"mz-check rv\"><svg viewBox=\"0 0 26 26\" aria-hidden=\"true\"><circle cx=\"13\" cy=\"13\" r=\"11.5\"\/><path d=\"M8 13.5l3.4 3.4L18 9.5\"\/><\/svg><div><b>Document management<\/b><span>The creation of documents customised to business needs: letters, contracts, forms, questionnaires, while also generating usage statistics.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section a2z-v2 mz-sec\" id=\"fonctions\"><div class=\"et_pb_row_2 et_pb_row et_flex_row\"><div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_2 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><h2 class=\"mz-h2\">Designed for heating, plumbing and technical maintenance trades<\/h2><div class=\"mz-fxs\"><div class=\"mz-fx rv\"><h3>Installations and maintenance contracts<\/h3><p>Each installation has its own technical record and each contract automatically generates the servicing to be carried out.<\/p><ul><li>Intervention sites: apartment buildings, villas, condominiums (PPE), property management agencies, commercial premises and industrial sites<\/li><li>Access, specific instructions and contact persons for each site<\/li><li>Technical record per installation:<ul class=\"mz-sub\"><li>boiler, heat pump, hot water cylinder, water heater<\/li><li>radiators and underfloor heating<\/li><li>plumbing, ventilation, air conditioning, water softener and solar<\/li><\/ul><\/li><li>Brand, model, serial number, output, installation and commissioning dates<\/li><li>History of interventions, replaced parts, warranties and next service<\/li><li>Maintenance and breakdown contracts and annual subscriptions:<ul class=\"mz-sub\"><li>included and excluded services<\/li><li>frequency of interventions<\/li><li>annual rate and indexation<\/li><li>automatic renewal and expiry alerts<\/li><\/ul><\/li><li>Automatic generation of annual or six-monthly servicing and periodic inspections<\/li><li>Safety checks, measurements, reports, certificates and non-conformities<\/li><\/ul><\/div><div class=\"mz-fx rv\"><h3>Requests, breakdowns and planning<\/h3><p>The office receives requests, turns them into work orders and assigns the right technician.<\/p><ul><li>Requests received by phone, by email, through the client portal or internally<\/li><li>Level of urgency, fault description, photos and attached documents<\/li><li>Complete work order: site, installation, type of intervention, instructions, parts and equipment required<\/li><li>Management of urgent breakdowns with immediate assignment of an available technician<\/li><li>Technician schedule by day, week or month<\/li><li>Maintenance, breakdowns and installation jobs on a single schedule<\/li><li>Quick reorganisation in the event of an emergency or absence<\/li><li>Route optimisation based on the proximity of interventions<\/li><li>On-call and 24\/7 emergency management as an option<\/li><\/ul><\/div><div class=\"mz-fx rv\"><h3>The technician in the field<\/h3><p>The technician has all the information on their smartphone or tablet and writes their report on site.<\/p><ul><li>List of the day's interventions with address, contact and GPS navigation<\/li><li>Access to the installation history, plans, manuals and instructions<\/li><li>Time entry:<ul class=\"mz-sub\"><li>intervention and travel time<\/li><li>overtime, night and weekend hours<\/li><li>on-call hours<\/li><\/ul><\/li><li>Travel: mileage, vehicle used and automatic calculation of expenses<\/li><li>On-site intervention report:<ul class=\"mz-sub\"><li>diagnosis and work carried out<\/li><li>anomalies found and recommendations<\/li><li>parts used, measurements and readings<\/li><li>before and after photos<\/li><\/ul><\/li><li>Client signature, PDF generation and automatic sending<\/li><li>Report automatically linked to the installation's maintenance record<\/li><li>Messaging with the office, directly linked to the intervention or the client<\/li><\/ul><\/div><div class=\"mz-fx rv\"><h3>Parts, new installations and invoicing<\/h3><p>Parts used, installation jobs and contracts are invoiced without re-entering data.<\/p><ul><li>Catalogue of parts and equipment: boilers, heat pumps, taps and fittings, pipes, connectors, valves, filters and spare parts<\/li><li>Stock at the depot, in each vehicle and per technician<\/li><li>Automatic deduction of parts used during the intervention<\/li><li>Restocking based on minimum thresholds and tracking of pending orders<\/li><li>Quotes for replacement, installation, renovation or maintenance, with electronic acceptance<\/li><li>Installation jobs: new heating, boiler replacement, heat pump, bathroom, ventilation or air conditioning<\/li><li>Invoicing of labour, travel, parts and flat rates<\/li><li>Immediate, periodic or contract-based invoicing, with a distinction between services under contract and outside contract<\/li><li>Client portal to view installations, reports, maintenance history and contracts<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section a2z-v2 mz-sec\" id=\"demo\"><div class=\"et_pb_row_3 et_pb_row et_flex_row\"><div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_3 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><h2 class=\"mz-h2\">MCA Flame, tailored to your requirements<\/h2><p class=\"mz-intro\">A turnkey, personalised solution, accessible from computer, tablet or smartphone, with a client portal. Automate your day-to-day administrative tasks.<\/p><div class=\"mz-steps\"><div class=\"mz-step rv\"><i>1<\/i><b>An audit<\/b><span>We analyse how you work and what you really need.<\/span><\/div><div class=\"mz-step rv\"><i>2<\/i><b>Specifications<\/b><span>Together we define the exact scope of your solution.<\/span><\/div><div class=\"mz-step rv\"><i>3<\/i><b>Implementation<\/b><span>Deployment, training and support for your teams.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_4 et_pb_section et_section_regular et_flex_section a2z-v2 mz-sec-dark\" id=\"avantages\"><div class=\"et_pb_row_4 et_pb_row et_flex_row\"><div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_4 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><h2 class=\"mz-h2\">The benefits of MCA Flame<\/h2><p class=\"mz-intro\">Three building blocks working together, completed by the modules specific to your business.<\/p><div class=\"mz-cards\"><div class=\"mz-card rv\" data-acc=\"red\"><span class=\"mz-tag mz-tag-red\">ERP<\/span><b>Day-to-day management<\/b><p>Annual maintenance and inspection subscriptions, with automated subscription invoicing.<\/p><\/div><div class=\"mz-card rv\" data-acc=\"teal\"><span class=\"mz-tag mz-tag-teal\">CRM<\/span><b>Clients and contacts<\/b><p>Tracking of clients and prospects, action history and after-sales surveys.<\/p><\/div><div class=\"mz-card rv\" data-acc=\"green\"><span class=\"mz-tag mz-tag-green\">CMS<\/span><b>Linked documents<\/b><p>Subscription contract templates and standard letters linked to files.<\/p><\/div><div class=\"mz-card rv\"><b>Mobile schedules<\/b><p>Schedules and documents accessible remotely, reports entered at the intervention site.<\/p><\/div><div class=\"mz-card rv\"><b>Mobility included<\/b><p>Tablets or smartphones supplied so you can access your data anytime, anywhere.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_5 et_pb_section et_section_regular et_flex_section a2z-v2 mz-sec\"><div class=\"et_pb_row_5 et_pb_row et_flex_row\"><div class=\"et_pb_column_5 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_5 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"mz-cta-final\"><h2>Let's talk about your interventions<\/h2><p>A demonstration tailored to heating and plumbing, with no obligation.<\/p><div class=\"mz-ctas\"><a class=\"btn btn-primary btn-lg\" href=\"\/contact\/\">Request a demo<\/a><a class=\"btn btn-ghost btn-lg\" href=\"\/en\/logiciels\/\">See the software<\/a><\/div><div class=\"mz-stats\"><div class=\"t\"><b>+30<em>years<\/em><\/b><span>years of industry expertise<\/span><\/div><div class=\"t\"><b>4<\/b><span>native languages \u00b7 FR DE EN IT<\/span><\/div><div class=\"t\"><b>8<\/b><span>industries covered<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":6144,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-7648","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v28.6) - 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