MCA Flame heating and sanitation management software logo

The solution for heating and sanitary engineers

MCA Flame heating and sanitation management software logo

The solution for heating and sanitary engineers

Tailored to your requirements

MCA Flame, a management software tailored to the needs of the heating and sanitary sector, makes it easy to plan installation, maintenance and repair work while offering greater mobility to technicians.

Remote access to schedules and documents from a mobile device and report entry directly at the work site.

MCA Flame includes a billing system to manage services as subscriptions, with the creation of quick and convenient maintenance subscription templates.

  • Installations, revisions or maintenance work planning
  • Subscriptions for technicians
  • Subscription invoices for customers
  • Maintenance contracts
  • Customer accounts
  • Service request forms
  • Vehicle monitoring

Characteristics of mca flame

Access
Accessible via computer, tablet or smartphone / customer portal.

Users
A shared online workspace with different levels of access depending on the users’ functions.

Cloud
A storage space for your documents, accessible online at any time from your various devices.

Web service
MCA Flame can communicate with third-party software or machines such as biometric readers.
Modules
MCA Flame is a customizable solution according to your requirements, any module developed by MCA Concept can be added to it.

Key advantages

Image of the erp description

Complete standard administrative management, with :
– annual maintenance and service subscriptions for technicians,
– annual subscription invoices for customers.

Image of the crm description

Records of all interactions with customers or prospects, with contact management, history of communications and actions, analysis of after-sales surveys.

Image of the cms description

Sample subscription contracts for annual maintenance or sample letters for correspondence with your contacts, linked directly to the files with the possibility of integrating annexes.

Creation of service forms, accessible to customers via a private account.

Image of the planning description

Complete planning management, whether for ongoing installation projects, revisions or employee schedules.

Image of the MCA Flame tracking module description

Management of vehicle fleets, with geolocation via a dynamic map and recorded hours of use.

Image of the MCA Flame guest access description

Secure guest access to various information and documents for customers, suppliers, contractors, prospects or employees.

Image of the MCA Flame reports and statistics

Real-time reports and statistics in graph or table format.

Image of the description of the equipment available

Naturally, you can benefit from tablets or smartphones for mobility and access to your data at any time and any place.

Key advantages

Image of the erp description

Complete standard administrative management, with :
– annual maintenance and service subscriptions for technicians,
– annual subscription invoices for customers.

Image of the crm description

Records of all interactions with customers or prospects, with contact management, history of communications and actions, analysis of after-sales surveys.

Image of the cms description

Sample subscription contracts for annual maintenance or sample letters for correspondence with your contacts, linked directly to the files with the possibility of integrating annexes.

Creation of service forms, accessible to customers via a private account.

Image of the planning description

Complete planning management, whether for ongoing installation projects, revisions or employee schedules.

Image of the MCA Flame tracking module description

Management of vehicle fleets, with geolocation via a dynamic map and recorded hours of use.

Image of the MCA Flame guest access description

Secure guest access to various information and documents for customers, suppliers, contractors, prospects or employees.

Image of the MCA Flame reports and statistics

Real-time reports and statistics in graph or table format.

Image of the description of the equipment available

Naturally, you can benefit from tablets or smartphones for mobility and access to your data at any time and any place.

Features

Intervention management

You can plan the installation or maintenance work of your technicians thanks to planning management and follow the evolution of your files in progress, all the while keeping a history of the visits made.

Following a new customer request, the geolocation system allows you to view the status and location of your drivers on a map to assign the nearest technician to the new task. This allows you to easily allocate your staff to improve responsiveness and reduce delays.

Trip histories and activity reports provide details of past interventions, such as travel time, route taken or fuel consumption, helping you to optimise the routes of the next interventions.

This data also helps you to accurately predict when a vehicle will arrive at its destination, allowing you to provide reliable information to your customers.

For greater mobility, your technicians can use tablets or smartphones to access the information and documents they need and enter reports and other information directly at the customer’s premises.

Service request form

Guest access allows your customers to consult their invoices or other useful documents related to their file, but also to make service requests via a form.

You create service forms that customers can fill in via a private account for any service request, providing the necessary information and including photos as an attachment if required.

Requests will be recorded as a ticket by the CRM and integrated into the customer file. You will then be able to assess the demand and plan the necessary intervention.

Stock management

You coordinate the supply according to the state of stocks and the needs of technicians for interventions, with supplier orders, deliveries and supplier invoice payments management.

Supplier records are updated with each new transaction to provide you with a complete history.

Depending on the availability in stock of the material needed for an intervention, your technicians can directly place a supplier order from their mobile device. Spare parts can be pre-ordered for maintenance subscriptions.

Billing

Invoices of your interventions are easily established according to the tariffs, with a professional formatting predefined by you.

Maintenance contracts can be invoiced as annual subscriptions. Recurring invoices are managed automatically by the software.

VAT management is easy because it is integrated into the software and can be configured according to the standards in force.

The management of unpaid bills is done within the software itself, with automatic alerts and reminders.

Accounting

The accounting is integrated into your management: no need to re-enter all the data for the various balance sheets. MCA Flame incorporates all accounts and manages inputs, outputs and expenses.

Employee management

Employees are also integrated into MCA Flame, salaries and related deductions can be defined.

Hours can be managed in different ways: either with fixed hours, or with a stamper connected to the software, or with manual time insertion.

Holidays, paid leave and justified or unjustified absences are all integrated and can be set up according to your rules.

Report

Management reports allow you to analyse the data collected by the software. You can format them as you wish to remove the elements that interest you.

For example, you will be able to evaluate the performance of your teams or identify and segment your customers according to their needs and interests in order to increase customer satisfaction.

Communication with customers

Automated e-mails and SMS messages allow you to inform your customers of the arrival of your technicians or to communicate any useful information on current operations, your services, etc.

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