Customer relations
Booking
Online booking system
Reservations 24 hours a day, 7 days a week
An easy-to-use online booking system for your customers, who no longer have to wait for your opening hours to make an appointment or reserve an item.
Time saved
Reservations management enhanced by an online calendar of all reservations and associated information, freeing up your time to concentrate on other tasks.
Appointments kept
Automated confirmation messages and reminders by email or SMS to avoid missed appointments and reduce last minute cancellations.
The online booking module allows your customers to make reservations at any time from your website, selecting according to availability :
– the desired service or article,
– the desired time and date.
Online booking can be used for any type of activity (appointments, events, rentals…). You define the items/services available for booking and the time slots available (quarter hours, half hours, hours, days, etc.).
If an online payment module is linked to the reservation system, your customers also have the option of paying for their reservations securely in advance.
The online booking system includes automatic notifications by e-mail or SMS related to bookings :
– booking confirmation,
– reservation reminder,
– cancellation or modification of a reservation,
– satisfaction survey.
Reservation reminders help prevent missed appointments and questionnaires allow you to assess customer satisfaction to continuously improve your service.
Customer records are updated automatically as bookings are made.
Bookings are compiled in a calendar (synchronisation with Google calendars, Outlook, etc.) for a real-time overview of all your bookings and information about them. You can change, move or delete a booking at any time.
With the online booking module, you can simplify the booking of appointments and rentals, and free up your time and that of your staff, as you no longer have to handle all reservations by telephone.
Software for large companies
Software for freelancers and craftsmen
To summarize
Our online booking module represents an invaluable solution for improving customer relationship management within your company.
Thanks to this software, your customers can make reservations 24/7 directly from your website, so they don’t have to wait for your business to open.
Not only does this save time for your customers, it also frees up time for you and your teams, as all bookings are managed efficiently thanks to an online calendar that brings together all bookings and associated information.
What’s more, automated confirmation and reminder messages by e-mail or SMS help ensure that appointments are kept, and reduce last-minute cancellations.
This online booking system is suitable for a wide range of activities, from appointments to events and rentals, and even offers secure online payment.
It also simplifies communication with customers through automatic notifications and satisfaction questionnaires.
Ultimately, this module improves customer satisfaction while optimizing your business management.
Whether you run a large company or are an independent craftsman, this solution offers many advantages for improving your operations and strengthening your online presence.
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