Construction · business software

The solution for heating and plumbing contractors

MCA Flame schedules your installations, servicing and repairs, with on-site report entry and invoicing of maintenance subscriptions.

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A common software foundation for every trade

The MCA-Kalé and MCA-Colibri business solutions are built on a common architecture, designed to meet the essential needs of any professional activity, whatever the sector. This foundation is organised around three main families of features: ERP, CRM and CMS, which together cover operational management, customer relations and document production.

Beyond this common foundation, each solution can be enriched with additional modules, specifically developed to meet the particularities of each business sector. With over 100 modules available, MCA-Kale covers a wide range of trades and gives every practice, firm or company a tool perfectly adapted to its specific needs.

Access governanceUser and access management makes it possible to steer and secure the whole ERP, CRM, CMS system by organising user accounts, defining custom profiles and controlling access rights. It ensures that each employee only has the features and information matching their role, while guaranteeing full traceability of the actions performed.
The foundation of operational managementThe ERP module is the core of the tool, with logistics, invoicing and accounting management. It also includes an HR module dedicated to payroll. This building block, shared by all users, guarantees reliable and centralised management of the company's administrative and financial flows.
Customer relationsThe CRM module handles the whole customer relationship: sending e-mails and letters, booking appointments, managing the schedule, sending SMS and newsletters, receiving customer requests, as well as a ticketing system to track requests related to logistics or invoicing.
Document managementThe creation of documents customised to business needs: letters, contracts, forms, questionnaires, while also generating usage statistics.

Designed for heating, plumbing and technical maintenance trades

Installations and maintenance contracts

Each installation has its own technical record and each contract automatically generates the servicing to be carried out.

  • Intervention sites: apartment buildings, villas, condominiums (PPE), property management agencies, commercial premises and industrial sites
  • Access, specific instructions and contact persons for each site
  • Technical record per installation:
    • boiler, heat pump, hot water cylinder, water heater
    • radiators and underfloor heating
    • plumbing, ventilation, air conditioning, water softener and solar
  • Brand, model, serial number, output, installation and commissioning dates
  • History of interventions, replaced parts, warranties and next service
  • Maintenance and breakdown contracts and annual subscriptions:
    • included and excluded services
    • frequency of interventions
    • annual rate and indexation
    • automatic renewal and expiry alerts
  • Automatic generation of annual or six-monthly servicing and periodic inspections
  • Safety checks, measurements, reports, certificates and non-conformities

Requests, breakdowns and planning

The office receives requests, turns them into work orders and assigns the right technician.

  • Requests received by phone, by email, through the client portal or internally
  • Level of urgency, fault description, photos and attached documents
  • Complete work order: site, installation, type of intervention, instructions, parts and equipment required
  • Management of urgent breakdowns with immediate assignment of an available technician
  • Technician schedule by day, week or month
  • Maintenance, breakdowns and installation jobs on a single schedule
  • Quick reorganisation in the event of an emergency or absence
  • Route optimisation based on the proximity of interventions
  • On-call and 24/7 emergency management as an option

The technician in the field

The technician has all the information on their smartphone or tablet and writes their report on site.

  • List of the day's interventions with address, contact and GPS navigation
  • Access to the installation history, plans, manuals and instructions
  • Time entry:
    • intervention and travel time
    • overtime, night and weekend hours
    • on-call hours
  • Travel: mileage, vehicle used and automatic calculation of expenses
  • On-site intervention report:
    • diagnosis and work carried out
    • anomalies found and recommendations
    • parts used, measurements and readings
    • before and after photos
  • Client signature, PDF generation and automatic sending
  • Report automatically linked to the installation's maintenance record
  • Messaging with the office, directly linked to the intervention or the client

Parts, new installations and invoicing

Parts used, installation jobs and contracts are invoiced without re-entering data.

  • Catalogue of parts and equipment: boilers, heat pumps, taps and fittings, pipes, connectors, valves, filters and spare parts
  • Stock at the depot, in each vehicle and per technician
  • Automatic deduction of parts used during the intervention
  • Restocking based on minimum thresholds and tracking of pending orders
  • Quotes for replacement, installation, renovation or maintenance, with electronic acceptance
  • Installation jobs: new heating, boiler replacement, heat pump, bathroom, ventilation or air conditioning
  • Invoicing of labour, travel, parts and flat rates
  • Immediate, periodic or contract-based invoicing, with a distinction between services under contract and outside contract
  • Client portal to view installations, reports, maintenance history and contracts

MCA Flame, tailored to your requirements

A turnkey, personalised solution, accessible from computer, tablet or smartphone, with a client portal. Automate your day-to-day administrative tasks.

1An auditWe analyse how you work and what you really need.
2SpecificationsTogether we define the exact scope of your solution.
3ImplementationDeployment, training and support for your teams.

The benefits of MCA Flame

Three building blocks working together, completed by the modules specific to your business.

ERPDay-to-day management

Annual maintenance and inspection subscriptions, with automated subscription invoicing.

CRMClients and contacts

Tracking of clients and prospects, action history and after-sales surveys.

CMSLinked documents

Subscription contract templates and standard letters linked to files.

Mobile schedules

Schedules and documents accessible remotely, reports entered at the intervention site.

Mobility included

Tablets or smartphones supplied so you can access your data anytime, anywhere.

Let's talk about your interventions

A demonstration tailored to heating and plumbing, with no obligation.

Request a demoSee the software
+30yearsyears of industry expertise
4native languages · FR DE EN IT
8industries covered