Field service management software
Whether you are a heating engineer, a plumber or a sanitary engineer… Plan your rounds, simply publish subscription contracts and compliant invoices and offer more mobility to your teams with access via a mobile application.
Tailor-made intervention software
MCA Flame is an intervention management software that adapts to your needs. This means that you can add all the features you need.
To guide you in your choice, 3 basic versions of the software are available, with a defined set of features. These packages can be adjusted at any time, either before or after the implementation of the software.
You do not want to use the tracking system for your vehicles ? This feature will not be added to your subscription. You want to manage your employees’ time with MCA Flame, but not their salaries ? The software’s features are adjusted and it connects to your third-party applications.
MCA Flame Packs F-1200 to F-1600
F-1200
- Product and service management
- Customer and supplier management
- Quotes, order forms and worksheets
- Invoice with QR-code
- Graphs and statistics
- General accounting
- Sub-ledger accounting
- VAT statement
- Grouping of payments
F-1400
- F-1200
- Stock management
- Return of goods
- Advance payments and credit notes
- Expense report (mobile)
- Project planning
- Gantt chart
F-1600
- F-1400
- Mobile application
- Daily report (mobile)
- Site monitoring (mobile)
- Payroll management
- Management of social insurance statements
- Time management
- Worksheet management
- HR-Planning and leave balance
- Timekeeping
With MCA Flame
Gain in responsiveness and performance
Management based on paper or through an unsuitable tool is proving to be a real brake on the development of companies offering installation, maintenance or repair services. Information is often misfiled or inconsistent and field teams have to keep going back and forth to the office to retrieve files or file reports.
This makes it difficult to provide a smooth and responsive service. Delays in interventions accumulate, there is less availability in the schedule, so that dissatisfied customers end up turning to other providers.
With MCA Flame, a field service management software, information is centralised in a collaborative working platform. Data is structured and accessible in real time from anywhere, allowing information to be relayed efficiently between field and office. The planned interventions are visible in an ergonomic interface for the follow-up of the files.
With direct access to job information and the ability to enter reports from the field, technicians no longer have to make extra trips to the office.
Data is classified, information is quickly transmitted and the company gains in reactivity.
Tour monitoring
Plan interventions based on the availability and location of your technicians and the routes to be taken.
In case of emergency, modify your teams’ routes and schedules in a few clicks.
Keep a record of your rounds and analyze the journeys you’ve made to optimize the routes of future operations.
Invoicing in a few clicks
Invoice interventions and spare parts with ease.
Set up subscription contracts and let the software automatically generate recurring invoices.
Check the status of invoices at a glance and schedule automatic reminders to reduce the risk of non-payment.
Greater mobility
Your technicians gain in mobility thanks to the availability of a mobile application linked to the software.
Your technicians consult their work sheet, schedule, etc. and edit their intervention report directly in the field.
The information entered is automatically retrieved by the software for smooth transmission of information between field and office.
The provision of mobile tablets facilitates the mobility of your technicians by allowing them to enter reports directly on site, while a customer area facilitates your exchanges with customers by giving them access to relevant information such as invoice history and satisfaction questionnaires.
- Mobile tablets
- Dedicated customer accounts
You can easily plan installation, maintenance and repair work as well as working hours thanks to precise appointment scheduling.
- Management of installations, overhauls or maintenance work
- Management of employee schedules
- Shared agenda
A tool with a billing system that makes it easy to manage services on a subscription basis, with the creation of quick and convenient maintenance subscription templates.
- Subscriptions for technicians
- Subscription invoices for customers
- Maintenance contracts
MCA Flame
A centralised working platform
MCA Flame is an after-sales service management software package designed for technicians such as heating engineers, sanitary engineers and plumbers, who install, maintain or repair installations (heating, ventilation, sanitary, etc.).
Installation, maintenance and repair work is easily planned within the schedules, allocating the technician, the necessary equipment and/or spare parts.
The mobile application linked to the software supports your technicians’ mobility by enabling them to enter reports directly on site, while a customer area facilitates your exchanges with customers by giving them access to relevant information such as invoice history and satisfaction questionnaires.
In addition, the customer area simplifies maintenance requests through the provision of an online service form. The data on the form is retrieved by the software’s CRM and associated with the customer in question, so that the request can then be assigned to a technician.
A comprehensive tool with a billing system that makes it easy to manage services on a subscription basis, with the creation of quick and convenient maintenance subscription templates.
Modular solution
Basic modules included with MCA Flame
ERP – CRM – CMS Module
Complete administrative management of your business, including maintenance subscriptions and revisions. Management of customer, supplier, service provider, etc. relations, after-sales service request follow-up, complaints, satisfaction surveys, communication and action history. Sample subscription contracts for annual maintenance and other documents, linked directly to the files with the possibility of integrating annexes. Creation of service forms, accessible to customers via a private account.
Planning Module
Planning system, whether for technical building installation projects (sanitary, heating, ventilation,…), revisions or employee schedules.
Guest Access Module
Customer, supplier or employee area giving access to various documentation or information, such as service forms, invoices, order forms.
Tracking Module
Management of vehicle fleets, with geolocation via a dynamic map and recorded hours of use.
Reporting Module
Real-time reports and statistics in graph or table format.
Additional modules
As MCA Flame is a flexible management solution, additional modules can be added. Feel free to check our modules page to see what options are available.
The flexibility of an intervention software in Saas mode
Easy integration and broad compatibility
- Quick and easy addition of modules and services, based on a single database
- Extensive interoperability with your third-party applications, your e-commerce tool, different OS (Windows, Mac, Android and Linux) and your third-party machines
Tailor-made
- Customisable and accessible (mobile, tablet, PC/Mac)
- Multilingual interface, adaptable to your company’s taste and colours (FR, EN, DE, IT)
Cloud computing and dematerialisation of processes
- Access to data anywhere and anytime
- Reduced infrastructure costs (IT equipment)
Shared work platform
- Synchronisation of documents and data with change history
- Different levels of access according to established profiles
Scalability and continuous improvement
- New features and regular application enhancements, which support good business practices and improve your operations
- New services offered in line with customer needs, market and technology trends
High security, protection, availability and confidentiality of your data
Backup, access rights, data storage in Switzerland in a secure private cloud is a priority for MCA, bringing you :
- Increased confidence of your customers, suppliers and employees
- Reputation maintained
Complies with legislation & regulations
- Accounting and management of your operations in accordance with the latest legal standards.
- Compliance with ISO 20022, RGPD (General Data Protection Regulation), invoice with QR-Code, etc.
Key features
A connected system for better traceability
Intervention management
You plan the installation (sanitary, heating, ventilation, etc.) or maintenance work of your technicians using schedule management. Within the software, you follow the progress of your current cases, keeping a history of the visits made.
Following a new customer request, the geolocation system allows you to view the status and location of your drivers on a map to assign the nearest technician to the new task. This allows you to easily allocate your staff to improve responsiveness and reduce delays.
Trip histories and activity reports provide details of past interventions, such as travel time, route taken or fuel consumption, helping you to optimise the routes of your technicians’ next interventions.
This data also helps you to accurately predict when a vehicle will arrive at its destination, allowing you to provide reliable information to your customers.
All the information relating to a customer (quotes, invoices, subscriptions, service history and reports, after-sales service requests, etc.) is grouped together in a file for efficient customer follow-up.
After-sales service request
The customer area allows your customers to consult their invoices or other useful documents related to their file, but also to make after-sales requests via a form.
You create service forms that customers can fill in via their private account for any service request.
When making a request, the customer provides the necessary information, including photos if required. The request is then recorded in the form of a ticket using the CRM and integrated into the customer file. You can then assess the demand and plan the necessary intervention.
Mobile application
Your technicians can remotely access information and documents (worksheet, schedule, etc.) from a mobile device (smartphone, tablet, PDA), enter their reports or order spare parts directly from the customer.
In the event of an incident, a technician can easily escalate the information to the office by entering the report into the application and attaching photos and other documents.
As the intervention management software is a collaborative platform, information is shared between your different teams so that everyone has access to the right information in real time.
Stock management
The software integrates the suppliers’ catalogues (IGH) by taking care of the management of the items’ references.
You will manage the supply according to the stock status of your finished products, spare parts and other items and the needs of the technicians for interventions, with the follow-up of supplier orders, deliveries and supplier invoice payments.
Supplier records are updated with each new transaction to provide you with a complete history.
Depending on the availability in stock of the items required for an intervention, your technicians can remotely access the catalogue of supplier items to place an order from a smartphone or tablet.
Spare parts can be pre-ordered for maintenance subscriptions.
Quotation and invoicing
You generate an invoice from services and parts entered by a technician or from an established estimate. Quotes and invoices are presented in a professional layout, including all regulatory information.
Maintenance contracts can be invoiced as annual subscriptions. Recurring invoices are managed automatically by the software.
The rates are calculated automatically according to the defined prices, incorporating VAT at the relevant rates.
You check the status of payments in the software and monitor unpaid invoices by means of automatic alerts and reminders by e-mail or SMS.
Employee management
You manage the hours of your employees according to fixed hours, time stamps or insertion of manual hours. The wage slips are based on the wage base, deductions and hours recorded.
You monitor absences and holidays, taking advantage of a simple system for validating holidays and assistance in drawing up a claim or illness declaration.
The service management software stores the various documents of your employees, such as contracts or certificates.
Report and analysis
Based on the data collected in the software, you generate reports and statistics. These can be formatted according to different criteria.
The analytical aspect allows you, for example, to examine the routes taken by your field teams in order to optimise route planning or to study the service requests or complaints received in order to increase customer satisfaction.
Customer communication
You inform customers of the arrival of your technicians via e-mail or automated SMS, or communicate any useful information on current operations, your services, etc.
Accounting
The field service management software integrates the complete management of your accounting. Automated processes save you time: financial data is transferred to the various balance sheets, so there’s no need to re-enter data.
FAQ
Is the software available as a perpetual license or as a subscription (SaaS mode) ?
Our software is available on a subscription basis only. This model allows you to benefit from regular updates and to change the number of users or features included in the software at any time.
Is there a maximum number of users allowed per subscription ?
No, you can add as many users as you like. In addition, you can change the number of users included in your subscription at any time.
Do I have to pay extra for assistance ?
No, you get free telephone support, whether you have a problem or a question about the software processes. In addition, you have access to online guides that will explain how to perform certain operations within the software. You can also ask for a specific guide to be made available to you.
Is it possible to develop specific features for my company ?
Our solutions are tailor-made which means that our developers can create or modify features and set up specific processes according to your needs.
Over 20 years of experience
MCA Concept has had the pleasure of working with clients operating in the heating and sanitary sector in particular, which has led us to be attentive to the specific needs of the field of activity linked to after-sales interventions.
MCA Flame is particularly suited to simplify all operational, administrative and organisational processes.
Do you want to optimise your routes ?
Receive a personalised offer
To summarize
MCA Flame represents a complete, tailor-made solution for after-sales service professionals, whether you’re a heating engineer, sanitary engineer, plumber or similar.
Our software offers exceptional flexibility, with the ability to customize features to suit your specific needs.
With MCA Flame, you can say goodbye to the problems associated with paper management and the inefficiency of unsuitable tools. Our platform centralizes information and makes it accessible in real time, facilitating communication between the field and the office.
Planned interventions are clearly visible, and your technicians no longer need to go back and forth to retrieve files or file reports.
Our mobile application makes you more responsive, more efficient and more mobile.
With MCA Flame, your business will be better organized, more efficient, and your customers will be more satisfied.
Discover our software today to optimize your operations and simplify your administrative management.
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