Technical and customer support
Every day MCA Concept improves and optimises MCA Kale for your comfort. Updates are made on a regular basis. For you, what’s important is having an up to date browser, no matter what platform you are using. MCA Kale’s developers are always pleased to assist you.
However, a problem can always arise. The MCA Concept team is at your side to solve your problem:
- Bug in MCA Kale
- Process improvement
- Administrative (Accounting)
![Information Illustration of MCA Kale telephone support of MCA Concept](https://mca-concept.com/wordpress3/wp-content/uploads/2023/09/Information.png)
Important information
Change in VAT Rate for 2024
![Illustration Telephone support Illustration of MCA Kale telephone support of MCA Concept](https://mca-concept.com/wordpress3/wp-content/uploads/2020/09/illustration-support-telephonique-mca-kale.jpg)
Telephone assistance
Initially, our support team will assist you by telephone and together we will try to identify your issues. In the majority of interventions, this approach will suffice to solve the problems encountered.
![Illustration Tele-assistance Teamviewer Illustration of the teamviewer tele-assistance system by MCA Concept](https://mca-concept.com/wordpress3/wp-content/uploads/2020/09/illustration-tele-assistance-teamviewer-mca-kale.png)
![Illustration Tele-Assistance Skype Illustration of MCA-Concept's tele-assitance via Skype](https://mca-concept.com/wordpress3/wp-content/uploads/2020/09/illustration-tele-assistance-skype-mcakale.png)
Remote support
However, if contact by telephone is not sufficient to solve the problem, we will use other supports to help you. Skype or TeamViewer tools will be useful to help you directly on your workstation.
We reserve an administrator access for remote technical support to intervene efficiently on your business’s MCA Kale version, which will allow us to act quickly within your software.
![Illustration Support Formation Illustration of training courses as a support of MCA Concept](https://mca-concept.com/wordpress3/wp-content/uploads/2020/09/illustration-formation-support-mca-kale.jpg)
Trainings
In terms of learning how to use the software, accounting management and invoicing. We provide training courses for you and your employees.