Field service management software

Whether you’re a heating engineer, sanitary engineer or plumber, you can plan your rounds, easily issue subscription contracts and compliant invoices, and offer your teams greater mobility with access via a mobile application.

Logo representing a flame symbolising the intervention services

Tailor-made intervention software

MCA Flame is an intervention management software that adapts to your needs. This means that you can add all the features you need.

To guide you in your choice, 3 basic versions of the software are available, with a defined set of features. These packages can be adjusted at any time, either before or after the implementation of the software.

You don’t want to use the tracking system for your vehicles? This feature will not be added to your subscription. You want to manage your employees’ time with MCA Flame, but not their salaries ? The software’s features are adjusted and it connects to your third-party applications.

MCA Flame Packs F-1200 to F-1600

Logo representing a parking space for parking management

F-1200

    • Administration
    • Logistics
    • Services
    • Principals
    • Provision request
    • Purchase, multi-currency
    • Stock management
    • Sales, customer management, multi-currency
    • Case management
    • Customer files
    • CRM / Customer Relationship Management
    • Planning (Agenda) interventions
    • Finance
    • General accounting, multi-currency
    • Invoice payments (suppliers)
    • Grouping of payments
    Logo representing a parking space for parking management

    F-1400

      • Administration
      • Logistics
      • Services
      • Principals
      • Provision request
      • Purchase, multi-currency
      • Credit purchase
      • Stock management
      • Sales, customer management, multi-currency
      • Credit sale
      • Project management
      • Project and customer management
      • Case management
      • Customer files
      • CRM / Customer Relationship Management
      • Time-sheets
      • Planning (Agenda) interventions
      • Finance
      • General accounting, multi-currency
      • Invoice payments (suppliers)
      • Grouping of payments
      • Human Resources
      • HR-Employees (salaries)
      Logo representing a parking space for parking management

      F-1600

        • Administration
        • Logistics
        • Services
        • Principals
        • Provision request
        • Purchase, multi-currency
        • Credit purchase
        • Stock management
        • Sales, customer management, multi-currency
        • Credit sale
        • Periodicals generator sales
        • Mobile application
        • Project management
        • Project and customer management
        • Case management
        • Customer files
        • CRM / Customer Relationship Management
        • Time-sheets
        • Planning (Agenda) interventions
        • Finance
        • General accounting, multi-currency
        • Invoice payments (suppliers)
        • Grouping of payments
        • Human Resources
        • HR-Employees (salaries)
        • HR-Time Management
        • HR-Scheduling and leave balances

        Features in detail

        You’ll find a full list of software features depending on the package you need.

        Administration

        – User and password management
        – User access rights management

        Logistics

        Services
        – Management of services provided
        – Management of services
        – Management of ‘Expense, Sales’ accounts
        – VAT by product
        – Management of suppliers
        – Supplier sub-ledger accounting

        Clients
        – Client management with reports
        – Sub-ledger accounting
        – Quotations
        – Provision request
        – Invoices, QR-code – IBAN pdf – credit card (Stripe subscription)
        – Management of multiple correspondents per invoice, personalized text
        – Sending quotations and invoices in pdf format by e-mail
        – Collection – camt054 – iso : 20022 + credit card (Stipe subscription)
        – Table of open invoices with reminders
        – Graph
        – Send documents by e-mail

        Provision request
        – Management of credit notes (customers)
        – Management of open down payments (customers)

        Purchasing, multi-currency
        – Supplier management
        – Product management
        – Barcode management
        – Management of ‘Expense, Sales’ accounts
        – VAT by product
        – Supplier management
        – Supplier sub-ledger accounting

        Purchase credit
        – Management of goods returns (suppliers)
        – Management of credit notes (suppliers)
        – Management of open down payments (suppliers)

         

        Stock management
        – Stock management by location
        – Stock in/stock out
        – Manual stock in/stock out, by day
        – Stock statistics
        – Inventory
        – Inventory: Validation

        Sales customer management, multi-currency
        – Customer management with reports
        – Auxiliary customer accounting
        – Quotations, order forms, work sheets, daily report
        – Invoices, QR-code – IBAN pdf
        – Management of several correspondents per invoice, personalized texts
        – Sending quotations and invoices in pdf format by e-mail
        – Collection – camt054 – iso : 20022
        – Table of open invoices with reminders
        – Graph
        – Send documents by e-mail

        Credit sales
        – Management of goods returns (customers)
        – Management of credit notes (customers)
        – Management of open down payments (customers)
        – Management of gift vouchers (customers)

        Periodicals generator sales:
        – Invoices
        – Prescriptions subscriptions

        Mobile application

        Mobile – Jobsite tracking
        Mobile – Daily report

        Project management

        Project management, customers
        – Project management / mandates / monetary vision
        – Follow-up of offers, invoices, receipts, customers
        – Follow-up of offers, invoices, receipts, suppliers
        – This module can be linked to the Dossiers module.

        Case management

        Customer files
        – Centralized management of customers/suppliers
        – Centralized management of debtor invoices/products by supplier
        – Storage of documents relating to the file
        – Management of dates assigned to schedules
        – Centralized management of CRM files
        – Centralized management of contracts generated by CMS

        CRM / Customer Relationship Management

        Time-sheets
        – Definition of services, by line and by project
        – Settlement, choice of allocations for invoicing
        – Linked to activity reports, staff schedules
        – User reports

        Planning (Agenda) interventions
        – Planning, week, month, year
        – Counting hours

        Finance

        General accounting, multi-currency
        – Journal of entries
        – Summary of accounts
        – Customized accounts (analytical accounting)
        – Accounts receivable and payable management
        – VAT increment and settlements
        – Final printout pdf
        – Analysis by account
        – VAT settlements

        Invoice payments (suppliers)
        Payment schedule
        – Accounts payable subledger
        – Analysis of payments by period
        – Depreciation management
        – Standing order

        Payment consolidation
        Postfinance OPAE-FDS – iso :20022
        – Banks DTA (pain001) – EBICS – iso : 20022

        Human Resources

        HR-Employees (salaries)
        – Choice of salary by trade
        – Management of social security statements
        – Management of employer charges
        – Insurance documents
        – Auxiliary accounting
        – Linked with general accounting

        HR-Time management
        Production time management
        – Employee time management
        – Worksheet management

        HR-Scheduling and vacation balances
        Schedule, week, month, year, hours counting

         

        Administration

        – User and password management
        – User access rights management

        Logistics

        Services
        – Management of services provided
        – Management of services
        – Management of ‘Expense, Sales’ accounts
        – VAT by product
        – Management of suppliers
        – Supplier sub-ledger accounting

        Clients
        – Client management with reports
        – Sub-ledger accounting
        – Quotations
        – Provision request
        – Invoices, QR-code – IBAN pdf – credit card (Stripe subscription)
        – Management of multiple correspondents per invoice, personalized text
        – Sending quotations and invoices in pdf format by e-mail
        – Collection – camt054 – iso : 20022 + credit card (Stipe subscription)
        – Table of open invoices with reminders
        – Graph
        – Send documents by e-mail

        Provision request
        – Management of credit notes (customers)
        – Management of open down payments (customers)

        Purchasing, multi-currency
        – Supplier management
        – Product management
        – Barcode management
        – Management of ‘Expense, Sales’ accounts
        – VAT by product
        – Supplier management
        – Supplier sub-ledger accounting

        Stock management
        – Stock management by location
        – Stock in/stock out
        – Manual stock in/stock out, by day
        – Stock statistics
        – Inventory
        – Inventory: Validation

        Sales customer management, multi-currency
        – Customer management with reports
        – Auxiliary customer accounting
        – Quotations, order forms, work sheets, daily report
        – Invoices, QR-code – IBAN pdf
        – Management of several correspondents per invoice, personalized texts
        – Sending quotations and invoices in pdf format by e-mail
        – Collection – camt054 – iso : 20022
        – Table of open invoices with reminders
        – Graph
        – Send documents by e-mail

        Case management

        Customer files
        – Centralized management of customers/suppliers
        – Centralized management of debtor invoices/products by supplier
        – Storage of documents relating to the file
        – Management of dates assigned to schedules
        – Centralized management of CRM files
        – Centralized management of contracts generated by CMS

        CRM / Customer Relationship Management

        Planning (Agenda) interventions
        – Planning, week, month, year
        – Counting hours

        Finance

        General accounting, multi-currency
        – Journal of entries
        – Summary of accounts
        – Customized accounts (analytical accounting)
        – Accounts receivable and payable management
        – VAT increment and settlements
        – Final printout pdf
        – Analysis by account
        – VAT settlements

        Invoice payments (suppliers)
        Payment schedule
        – Accounts payable subledger
        – Analysis of payments by period
        – Depreciation management
        – Standing order

        Payment consolidation
        Postfinance OPAE-FDS – iso :20022
        – Banks DTA (pain001) – EBICS – iso : 20022

        Administration

        – User and password management
        – User access rights management

        Logistics

        Services
        – Management of services provided
        – Management of services
        – Management of ‘Expense, Sales’ accounts
        – VAT by product
        – Management of suppliers
        – Supplier sub-ledger accounting

        Clients
        – Client management with reports
        – Sub-ledger accounting
        – Quotations
        – Provision request
        – Invoices, QR-code – IBAN pdf – credit card (Stripe subscription)
        – Management of multiple correspondents per invoice, personalized text
        – Sending quotations and invoices in pdf format by e-mail
        – Collection – camt054 – iso : 20022 + credit card (Stipe subscription)
        – Table of open invoices with reminders
        – Graph
        – Send documents by e-mail

        Provision request
        – Management of credit notes (customers)
        – Management of open down payments (customers)

        Purchasing, multi-currency
        – Supplier management
        – Product management
        – Barcode management
        – Management of ‘Expense, Sales’ accounts
        – VAT by product
        – Supplier management
        – Supplier sub-ledger accounting

        Purchase credit
        – Management of goods returns (suppliers)
        – Management of credit notes (suppliers)
        – Management of open down payments (suppliers)

         

        Stock management
        – Stock management by location
        – Stock in/stock out
        – Manual stock in/stock out, by day
        – Stock statistics
        – Inventory
        – Inventory: Validation

        Sales customer management, multi-currency
        – Customer management with reports
        – Auxiliary customer accounting
        – Quotations, order forms, work sheets, daily report
        – Invoices, QR-code – IBAN pdf
        – Management of several correspondents per invoice, personalized texts
        – Sending quotations and invoices in pdf format by e-mail
        – Collection – camt054 – iso : 20022
        – Table of open invoices with reminders
        – Graph
        – Send documents by e-mail

        Credit sales
        – Management of goods returns (customers)
        – Management of credit notes (customers)
        – Management of open down payments (customers)
        – Management of gift vouchers (customers)

        Project management

        Project management, customers
        – Project management / mandates / monetary vision
        – Follow-up of offers, invoices, receipts, customers
        – Follow-up of offers, invoices, receipts, suppliers
        – This module can be linked to the Dossiers module.

        Case management

        Customer files
        – Centralized management of customers/suppliers
        – Centralized management of debtor invoices/products by supplier
        – Storage of documents relating to the file
        – Management of dates assigned to schedules
        – Centralized management of CRM files
        – Centralized management of contracts generated by CMS

        CRM / Customer Relationship Management

        Time-sheets
        – Definition of services, by line and by project
        – Settlement, choice of allocations for invoicing
        – Linked to activity reports, staff schedules
        – User reports

        Planning (Agenda) interventions
        – Planning, week, month, year
        – Counting hours

        Finance

        General accounting, multi-currency
        – Journal of entries
        – Summary of accounts
        – Customized accounts (analytical accounting)
        – Accounts receivable and payable management
        – VAT increment and settlements
        – Final printout pdf
        – Analysis by account
        – VAT settlements

        Invoice payments (suppliers)
        Payment schedule
        – Accounts payable subledger
        – Analysis of payments by period
        – Depreciation management
        – Standing order

        Payment consolidation
        Postfinance OPAE-FDS – iso :20022
        – Banks DTA (pain001) – EBICS – iso : 20022

        Human Resources

        HR-Employees (salaries)
        – Choice of salary by trade
        – Management of social security statements
        – Management of employer charges
        – Insurance documents
        – Auxiliary accounting
        – Linked with general accounting

        HR-Time management
        Production time management
        – Employee time management
        – Worksheet management

        HR-Scheduling and vacation balances
        Schedule, week, month, year, hours counting

         

        Administration

        – User and password management
        – User access rights management

        Logistics

        Services
        – Management of services provided
        – Management of services
        – Management of ‘Expense, Sales’ accounts
        – VAT by product
        – Management of suppliers
        – Supplier sub-ledger accounting

        Clients
        – Client management with reports
        – Sub-ledger accounting
        – Quotations
        – Provision request
        – Invoices, QR-code – IBAN pdf – credit card (Stripe subscription)
        – Management of multiple correspondents per invoice, personalized text
        – Sending quotations and invoices in pdf format by e-mail
        – Collection – camt054 – iso : 20022 + credit card (Stipe subscription)
        – Table of open invoices with reminders
        – Graph
        – Send documents by e-mail

        Provision request
        – Management of credit notes (customers)
        – Management of open down payments (customers)

        Purchasing, multi-currency
        – Supplier management
        – Product management
        – Barcode management
        – Management of ‘Expense, Sales’ accounts
        – VAT by product
        – Supplier management
        – Supplier sub-ledger accounting

        Purchase credit
        – Management of goods returns (suppliers)
        – Management of credit notes (suppliers)
        – Management of open down payments (suppliers)

         

        Stock management
        – Stock management by location
        – Stock in/stock out
        – Manual stock in/stock out, by day
        – Stock statistics
        – Inventory
        – Inventory: Validation

        Sales customer management, multi-currency
        – Customer management with reports
        – Auxiliary customer accounting
        – Quotations, order forms, work sheets, daily report
        – Invoices, QR-code – IBAN pdf
        – Management of several correspondents per invoice, personalized texts
        – Sending quotations and invoices in pdf format by e-mail
        – Collection – camt054 – iso : 20022
        – Table of open invoices with reminders
        – Graph
        – Send documents by e-mail

        Credit sales
        – Management of goods returns (customers)
        – Management of credit notes (customers)
        – Management of open down payments (customers)
        – Management of gift vouchers (customers)

        Periodicals generator sales:
        – Invoices
        – Prescriptions subscriptions

        Mobile application

        Mobile – Jobsite tracking
        Mobile – Daily report

        Project management

        Project management, customers
        – Project management / mandates / monetary vision
        – Follow-up of offers, invoices, receipts, customers
        – Follow-up of offers, invoices, receipts, suppliers
        – This module can be linked to the Dossiers module.

        Case management

        Customer files
        – Centralized management of customers/suppliers
        – Centralized management of debtor invoices/products by supplier
        – Storage of documents relating to the file
        – Management of dates assigned to schedules
        – Centralized management of CRM files
        – Centralized management of contracts generated by CMS

        CRM / Customer Relationship Management

        Time-sheets
        – Definition of services, by line and by project
        – Settlement, choice of allocations for invoicing
        – Linked to activity reports, staff schedules
        – User reports

        Planning (Agenda) interventions
        – Planning, week, month, year
        – Counting hours

        Finance

        General accounting, multi-currency
        – Journal of entries
        – Summary of accounts
        – Customized accounts (analytical accounting)
        – Accounts receivable and payable management
        – VAT increment and settlements
        – Final printout pdf
        – Analysis by account
        – VAT settlements

        Invoice payments (suppliers)
        Payment schedule
        – Accounts payable subledger
        – Analysis of payments by period
        – Depreciation management
        – Standing order

        Payment consolidation
        Postfinance OPAE-FDS – iso :20022
        – Banks DTA (pain001) – EBICS – iso : 20022

        Human Resources

        HR-Employees (salaries)
        – Choice of salary by trade
        – Management of social security statements
        – Management of employer charges
        – Insurance documents
        – Auxiliary accounting
        – Linked with general accounting

        HR-Time management
        Production time management
        – Employee time management
        – Worksheet management

        HR-Scheduling and vacation balances
        Schedule, week, month, year, hours counting

         

        With MCA Flame

        Gain in responsiveness and performance

        The use of appropriate tools and digital solutions enables installation, maintenance and repair service companies to develop efficiently. Information is well-organized and easily accessible, reducing the number of trips to the office for field teams. The result is a fluid, responsive service, avoiding delays in interventions and optimizing availability in the diary.

        With MCA Flame, a field service management software, information is centralised in a collaborative working platform. Data is structured and accessible in real time from anywhere, allowing information to be relayed efficiently between field and office. The planned interventions are visible in an ergonomic interface for the follow-up of the files.

        With direct access to service information and the ability to enter reports from the field, technicians no longer have to make extra trips to the office.

        Data is classified, information is rapidly transmitted and the company gains in responsiveness.

        Tour monitoring

        Plan interventions based on the availability and location of your technicians and the routes to be taken.

        In case of emergency, modify your teams’ routes and schedules in a few clicks.

        Keep a record of your rounds and analyze the journeys you’ve made to optimize the routes of future operations.

        i

        Invoicing in a few clicks

        Invoice interventions and spare parts with ease.

        Set up subscription contracts and let the software automatically generate recurring invoices.

        Check the status of invoices at a glance and schedule automatic reminders to reduce the risk of non-payment.

        Greater mobility

        Your technicians gain in mobility thanks to the availability of a mobile application linked to the software.

        Your technicians consult their work sheet, schedule, etc. and edit their intervention report directly in the field.

        The information entered is automatically retrieved by the software for smooth transmission of information between field and office.

        Illustration Sanitary of the newsletter of MCA Concept

        The availability of tablets makes it easier for your technicians to be mobile, enabling them to enter reports directly on site, while a customer area facilitates your exchanges with customers by giving them access to relevant information such as invoice history and satisfaction questionnaires.

         

        • Mobile tablets
        • Dedicated customer accounts

        You can easily plan installation, maintenance and repair work as well as working hours thanks to precise appointment scheduling.

         

        • Management of installations, overhauls or maintenance work
        • Management of employee schedules
        • Shared agenda
        Illustration heating engineers of the newsletter of MCA Concept
        Illustration maintenance of the newsletter of MCA Concept

        A tool with a billing system that makes it easy to manage services on a subscription basis, with the creation of quick and convenient maintenance subscription templates.

         

        • Subscriptions for technicians
        • Subscription invoices for customers
        • Maintenance contracts

        MCA Flame

        A centralised working platform

        MCA Flame is an after-sales service management software package designed for technicians such as heating engineers, sanitary engineers and plumbers, enabling them to set up, maintain or repair installations (heating, ventilation, sanitary, etc.).

        Installation, maintenance and repair work is easily planned within schedules, assigning the technician, the necessary equipment and/or spare parts.

        The mobile application linked to the software supports your technicians’ mobility by enabling them to enter reports directly on site, while a customer area facilitates your exchanges with customers by giving them access to relevant information such as invoice history and satisfaction questionnaires.

        In addition, the customer area simplifies maintenance requests through the provision of an online service form. The data on the form is retrieved by the software’s CRM and associated with the customer in question, so that the request can then be assigned to a technician.

        A comprehensive tool with a billing system that makes it easy to manage services on a subscription basis, with the creation of quick and convenient maintenance subscription templates.

        Modular solution

        Basic modules included with MCA Flame

        ERP – CRM – CMS Module

        Complete administrative management of your company, including maintenance subscriptions and revisions. Management of customer relations, suppliers, service providers, etc., follow-up of after-sales requests, complaints, satisfaction surveys, communication and action histories. Sample subscription contracts for annual maintenance and other documents, linked directly to the files with the possibility of integrating annexes. Creation of service forms, accessible to customers via a private account.

        Planning Module

        Planning system, whether for technical building installation projects (sanitary, heating, ventilation,…), revisions or employee schedules.

        Guest Access Module

        Customer, supplier or employee area giving access to various documentation or information, such as service forms, invoices, order forms.

        Tracking Module

        Management of vehicle fleets, with geolocation via a dynamic map and recorded hours of use.

        Reporting Module

        Real-time reports and statistics in graph or table format.

        Additional modules

        As MCA Flame is a flexible management solution, additional modules can be added. Feel free to check our modules page to see what options are available.

        Presentation of MCA Flame modules on different screens

        The flexibility of SaaS intervention software

        N

        Easy integration and broad compatibility

        • Quick and easy addition of modules and services, based on a single database
        • Extensive interoperability with your third-party applications, your e-commerce tool, different OS (Windows, Mac, Android and Linux) and your third-party machines
        N

        Tailor-made

        • Customisable and accessible (mobile, tablet, PC/Mac)
        • Multilingual interface, adaptable to your company’s taste and colors (FR, EN, DE, IT)
        N

        Cloud computing and dematerialisation of processes

        • Access to data anywhere and anytime
        • Reduced infrastructure costs (IT equipment)
        N

        Shared work platform

        • Synchronisation of documents and data with change history
        • Different levels of access according to established profiles
        N

        Scalability and continuous improvement

        • New features and regular application enhancements, which support good business practices and improve your operations
        • New services offered in line with customer needs, market and technology trends
        N

        High security, protection, availability and confidentiality of your data

        For MCA, backup, access rights and data storage in Switzerland in a secure private cloud are a priority, providing you with :

        • Increased confidence of your customers, suppliers and employees
        • Reputation maintained
        N

        Complies with legislation & regulations

        • Your accounting and operations management comply with the latest legal standards.
        • Compliance with ISO 20022, RGPD (General Data Protection Regulation), billing with QR-Code, etc.

        Key features

        A connected system for better traceability

        Intervention management

        You plan the installation (sanitary, heating, ventilation, etc.) or maintenance work of your technicians using schedule management. Within the software, you follow the progress of your current cases, keeping a history of the visits made.

        Following a new customer request, the geolocation system allows you to view the status and location of your drivers on a map to assign the nearest technician to the new task. This allows you to easily allocate your staff to improve responsiveness and reduce delays.

        Trip histories and activity reports provide details of past interventions, such as travel time, route taken or fuel consumption, helping you to optimise the routes of your technicians’ next interventions.

        This data also helps you to accurately predict when a vehicle will arrive at its destination, allowing you to provide reliable information to your customers.

        All the information relating to a customer (quotes, invoices, subscriptions, service history and reports, after-sales service requests, etc.) is grouped together in a file for efficient customer follow-up.

        Presentation of accounting in MCA Colibri on computer, smartphone and tablet

        After-sales service request

        The customer area allows your customers to consult their invoices or other useful documents related to their file, but also to make after-sales requests via a form.

        Create after-sales forms that customers can fill in via their private account for all after-sales requests.

        When making a request, the customer provides the necessary information, including photos if required. The request is then recorded in the form of a ticket using the CRM and integrated into the customer file. You can then assess the demand and plan the necessary intervention.

        Mobile application

        Your technicians can remotely access information and documents (worksheets, schedules, etc.) from a mobile device (smartphone, tablet, PDA), enter their reports or order spare parts directly from the customer.

        In the event of an incident, a technician can easily escalate the information to the office, by entering his report in the application and attaching photos and other documents.

        As the intervention management software is a collaborative platform, information is shared between your different teams so that everyone has access to the right information in real time.

        Product presentation in MCA Colibri

        Stock management

        The software integrates the suppliers’ catalogues (IGH) by taking care of the management of the items’ references.

        You manage procurement according to the stock levels of your finished products, spare parts and other items, and the needs of technicians for interventions, with follow-up of supplier orders, deliveries and supplier invoice payments.

        Supplier records are updated with each new transaction to provide you with a complete history.

        Depending on the availability of the items required for a job, your technicians can remotely access the supplier’s item catalog to place an order from a smartphone or tablet.

        Spare parts can be pre-ordered for maintenance subscriptions.

        Quotation and invoicing

        You generate an invoice from services and parts entered by a technician or from an established estimate. Quotes and invoices are presented in a professional layout, including all regulatory information.

        Maintenance contracts can be invoiced as annual subscriptions. Recurring invoices are managed automatically by the software.

        Rates are automatically calculated according to the prices defined, incorporating VAT at the relevant rates.
        You can check the status of payments within the software, and monitor unpaid invoices with automatic alerts and reminders by e-mail or SMS.

        Employee management

        You manage the hours of your employees according to fixed hours, time stamps or insertion of manual hours. The wage slips are based on the wage base, deductions and hours recorded.

        Keep track of absences and leave, with a simple system for validating leave and assistance in drawing up claims and sickness reports.

        After-sales service management software stores your employees’ various documents, such as contracts and certificates.

        Overview of analytics management in MCA Flame

        Report and analysis

        Based on the data collected within the software, you generate reports and statistics. These can be formatted according to different criteria.

        The analytical aspect allows you, for example, to examine the routes taken by your field teams in order to optimize route planning, or to study after-sales requests or complaints received with the aim of increasing customer satisfaction.

        Customer communication

        You inform customers of the arrival of your technicians via e-mail or automated SMS, or communicate any useful information on current operations, your services, etc.

        Accounting

        The field service management software integrates the complete management of your accounting. Automated processes save you time: financial data is transferred to the various balance sheets, so there’s no need to re-enter data.

        FAQ

        Is the software available as a perpetual license or as a subscription (SaaS mode) ?

        Our software is available on a subscription basis only. This model allows you to benefit from regular updates and to change the number of users or features included in the software at any time.

        Is there a maximum number of users allowed per subscription ?

        No, you can add as many users as you like. In addition, you can change the number of users included in your subscription at any time.

        Do I have to pay extra for assistance ?

        1. Assistance with a procedural oversight

        If the help requested is a simple reminder or clarification of a procedure already explained, this assistance is free of charge. This includes, for example, reminders on how to use features or the steps to follow for a task.

        For example, if you’ve forgotten how to draw up a VAT statement and need a reminder or guidance to follow the necessary steps, this assistance will be free of charge.

        2. Subscription support for VAT preparation

        If you have taken out a subscription that includes VAT preparation, this service is included in your subscription at no extra cost. You can benefit from this support directly, at no additional cost.

        3. Accounting assistance

        If you need help with accounting-related issues, such as specific advice or complex configurations, this will be invoiced. This includes support in optimizing or correcting accounting configurations.

        For example, if you notice an error in your accounting entries or reports, and this error is not linked to a settings problem but to incorrect handling or data entry, you will be billed for the intervention required to analyze and correct the error.

        4. Support for human error search

        If you request assistance in identifying or correcting errors caused by incorrect handling or erroneous input, this service will also be invoiced.

        5. Training a new user

        Support to train a new user in the use of the software or tool requires a more in-depth intervention and is invoiced.

        Is it possible to develop specific features for my company ?

        Our solutions are tailor-made which means that our developers can create or modify features and set up specific processes according to your needs.

        Over 20 years of experience

        MCA Concept has had the pleasure of working with customers in the heating and sanitary sector, which has led us to be attentive to the specific needs of the after-sales service sector.

        MCA Flame is particularly well-suited to simplifying all operational, administrative and organizational processes.

        Do you want to optimise your routes ?

        Receive a personalised offer

        1 + 10 =

        To summarize

         

        MCA Flame represents a complete, tailor-made solution for after-sales service professionals, whether you’re a heating engineer, sanitary engineer, plumber or similar.

        Our software offers exceptional flexibility, with the ability to customize features to suit your specific needs.

        Our platform centralizes information and makes it accessible in real time, facilitating communication between the field and the office.

        Planned interventions are clearly visible, and your technicians no longer need to go back and forth to retrieve files or file reports.

        Our mobile application makes you more responsive, more efficient and more mobile.

        Discover our software today to optimize your operations and simplify your administrative management.

        ERP software, CRM, management software, commercial management, accounting, inventory, SME, cloud, business management, planning, ERP, SaaS, information system, software packages, ERP, software, customer relationship, management software, production management, integrated management, relationship management, e-commerce, integrated management software, management solution, ERP solutions, enterprise resource planning, integrator, inventory management, single database, ERP solution, traceability, dashboards, customer relationship management, invoicing, implementation, trade, resource management, Microsoft Dynamics, steering, management software, open source, Oracle, ERP project, uniqueness, accounting management, Dolibarr, management software, ERP software, our solutions, SMEs, automation, configuration, commercial management software, operational, management solutions, small businesses, integrated management software, SaaS mode, Cegid, demo, automate, functional, ERP and CRM, resource planning, scalable, integrated management software, EBP, business intelligence, workflow, modular, company resources, open-source ERP, ergonomics, CRM and ERP, decision-making, software, flexibility, business processes, integrated, medium-sized enterprises, small and medium-sized, multiple modules, Dynamics NAV, business sector, functional scope, agility, NAV, supply chain, project management, consultants, databases, analytics, ERP market, integrated management, human resource management, reporting, functional, procurement management, accounting, various modules, ERP software, Microsoft Dynamics NAV, SaaS ERP, entire process, interfaces, business management software, CIO, centralize, Dynamics AX, management tools, various services, real-time business processes, SAP ERP, functional coverage, decision-making, OpenERP, integrated in the software, independent modules, business processes, software solution, warehouses, project manager, Dolibarr ERP, financial management, management module, management process, WMS, centralized, stock management, supply chain, operational processes, enterprise software, integrated tool, ERP specifications, your business, data entry, cost control, ETI, treasury, software solutions, business software, CRM software, Sage ERP, integrated management software, entries, configurable, flexible, open-source, all services, consulting, integrated into the software, small and medium-sized businesses, workflow, integrated into the software, software modules, small and medium-sized enterprises, project management, MySQL, implementing software, developer, saving time, software implementation, centralization, CRM solution, EDI, business software, licenses, Cegid ERP, user-friendly, number. user base, management modules, lifecycle, responsiveness, ERP consultant, production software, accounting entries, computer applications, sales management, management tool, CRM solutions, new features, integrates a tool, back office, thus allows for management, integrated management software, allowing to manage the whole, specific needs, complete solution, collaborative, payroll, IT infrastructure, functional, accounting, workflow engine, Sage ERP, software publisher, decision support, integrators, automated, integrated into the company, CRM module, flow management, business management software, SAP software, integrated into the software, MRP, SMEs, cost control, integrated management solution, data management, JD Edwards, agri-food, specific developments, dematerialization, business management, subsidiaries, logistics, better management, PrestaShop, specific modules, construction, finance ERP, software company, multiple applications, scalable, notably includes, package, logistics software, personnel management, time-saving, reference, Microsoft Dynamics AX, comprehensive and integrated, terminological dictionary, accounting and financial, terminological dictionary, could be integrated, centralized, commercial activity, competitive, SQL Server, order management.