Logo of the CRM (Customer Relationship Management) module of the MCA Kale software
Illustration of the header of the CRM module of MCA-Kale

CRM : Customer Relationship Management

Greater visibility

Easy access to customer, supplier or other contact data and to the history of the various exchanges with the contacts.

Customer data analysis

Collection and analysis of data from various sources such as your website, marketing campaigns or online surveys.

Automated communication

Automated sending of emails and SMS to facilitate the exchange of information with customers, suppliers and other contacts.

Customer Management Software or CRM is a set of technical tools to capture, process and analyze information from customers, suppliers and employees.

Logo description of the MCA Kale CRM

CRM (Customer Relationship Management)

Customer Care Features

  • Alert
  • Importation of documents/notes/images
  • Automatic e-mail sending
  • Automatic SMS sending
  • Planning in a schedule
  • Linked to website, information collection
  • E-mailing
  • Event-based management
  • Transversality with other ERP, CMS documents
Logo description of the MCA Kale SRM

SRM (Supplier Relationship Management)

Product and service provider tracking features

  • Alert
  • Importation of documents/notes/images
  • Automatic e-mail sending
  • Automatic SMS sending
  • Scheduling in a delivery planning
  • Event-based management
  • Transversality with other ERP, CMS documents
Logo description of the MCA Kale ERM

ERM (Employee Relationship Management)

Employee task management features

  • Alert
  • Importation of documents/notes/images
  • Automatic e-mail sending
  • Automatic SMS sending
  • Planning in a schedule
  • Event-based management
  • Transversality with other ERP, CMS documents
  • Absence and illness management

Our solutions for you

Suitable for large businesses

– Ideal for enterprises having well-defined positions with different levels of access according to user roles.
– More advanced modules such as planning and reporting.

Logo of the MCA Colibri management software from MCA Concept

For entrepreneurs and artisans

– Adapted to the needs of artisans or entrepreneurs looking for optimal management, which simplifies recurring processes with automated functionalities.
– Automatic processes save time and provide good visibility.