Logo du module CRM (Customer Relationship Management) du logiciel MCA Kale

CRM : Customer Relationship Management

A customer relationship management software or CRM is a set of technical tools for capturing, processing and analysing information from customers, suppliers and employees.

Logo description de la gestion de la relation clients du CRM de MCA Kale

CRM (Customer Relationship Management)

Customer Care Features

  • Alert
  • Importation of documents/notes/images
  • Automatic e-mail sending
  • Automatic SMS sending
  • Planning in a schedule
  • Linked to website, information collection
  • E-mailing
  • Event-based management
  • Transversality with other ERP, CMS documents
Logo description de la gestion de la relation fournisseur du CRM de MCA Kale

SRM (Supplier Relationship Management)

Product and service provider tracking features

  • Alert
  • Importation of documents/notes/images
  • Automatic e-mail sending
  • Automatic SMS sending
  • Scheduling in a delivery planning
  • Event-based management
  • Transversality with other ERP, CMS documents
Logo description de la gestion de la relation employé du CRM de MCA Kale

ERM (Employee Relationship Management)

Employee task management features

  • Alert
  • Importation of documents/notes/images
  • Automatic e-mail sending
  • Automatic SMS sending
  • Planning in a schedule
  • Event-based management
  • Transversality with other ERP, CMS documents
  • Absence and illness management

Our solutions for you

Logo of MCA Colibri software

For entrepreneurs and artisans

– Adapted to the needs of artisans or entrepreneurs looking for optimal management, which simplifies recurring processes with automated functionalities.
– Automatic processes save time and provide good visibility.

Logo of the business management, accounting and human resources software of MCA concept

Suitable for large businesses

– Ideal for enterprises having well-defined positions with different levels of access according to user roles.
– More advanced modules such as planning and reporting.

Logo of the MCA Software range, developed by MCA-Concept

- Development of tailor-made specificities

We develop for you :
– A more suitable solution for your structure.
– With specific modules for your working environment.
– Communication between your software and MCA Kale.

Privacy Preference Center

Necessary

Advertising

Analytics

Other